Leen bakker - slecht customer en delivery service

Geplaatst door: javigh00 op: 21-06-2013 14:15

Sorry for doing it in English, my Dutch is not so good. On the 4th of June I was supposed to get a closet delivered by Leen Bakker at home between 11:46 and 14:46 (order number 9200161025). For this delivery service we paid 30€ extra. The delivery was never done because it arrived late (more than 1,5h!) and we weren't home anymore. To have it delivered again we have extra costs of 30€ (total delivery costs will be then 60€ for a 120€ closet). We contacted the customer service and they offer no solution other than paying again even if they were late. Apparently, when I paid for the delivery at home I "agreed" to be available the whole day from 8.00 until 20.00, but then why do they give a delivery time? And in the order receipt it literally says: "Bezorgen tussen 11:46 en 14:46", with no such word as indication or approximately. At the end I got the closet by picking it up myself together with my girlfriend at the delivery company. This was arranged exclusively by us because we didn't get any help or support from Leen Bakker side to find a solution. And I contacted them 3 times more the customer service by mail with no answer from them. To call them there is only a 0900 number (with extra costs) which I refuse to use. I want at least to have the 30€ back because we paid for a service that didn't happen. and 3h margin is more than enough time to deliver the closet.