spullen besteld maar niet ontvangen

Hallo

ik heb wat spullen bestelt via nikesuperstar.com. Nu geven het volgende aan. In het engels

hey ,jimmy sorry ,your therecustoms hold your goods,that bad luck you know we really send out your goods,

If the package have problem in Chinese customs, we will resend all,

you will not need pay any other charge.

But your package was held at your country customs,

wetry help youlet it released, but no way ,so meansyou loose your goods,the best we can do it's give some discount in your next order

so sorry ,beg your pardon

yours

Wat kan ik eraan doen om mijn geld terug te krijgen

Vriendelijk groet jimmy