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PostNL lost parcel compensation
Hallo!
Sorry for my English, but my Dutch language is very basic. Please allow me to write in English.
We are writing about a insured + registered letter parcel sent to US via PostNL which was lost in the mail.
PostNL admitted the loss, but only refund 40% of margin profit of value + shipping.
The content of parcel was sold to US, and priced by us. PostNL says that their insurance do not cover our profit
therefore 40% of the standered sales profit will be taken from the compensation.
(It means we would have the 60% of the sale value as the compensation.)
This we do not understand their saying at all, first of all we have paid for the insurance and registered letter parcel. Secondary the sale value is not only the item itself, but we have been working / making on it, these cost is in the value of the item, and additionally we have to refund full amount to the buyer as well.
So if we have only 60% of the sale value is refunded, we will have loss in our business, both as money and working time.
One of us is native Dutch (a bit busy to write now in Dutch), so we have read the 'Algemene voorwaarden' that we agreed when the postage was made, but there is no mentioning this 40% margin profit compensation rule in the lawful document from PostNL. Now, we are very much doubting what the contact person at PostNL is saying.
Could you have same experience ? or any suggestion that may help us ?!
We would really appriciate. Dank u wel !
Pine
Sorry for my English, but my Dutch language is very basic. Please allow me to write in English.
We are writing about a insured + registered letter parcel sent to US via PostNL which was lost in the mail.
PostNL admitted the loss, but only refund 40% of margin profit of value + shipping.
The content of parcel was sold to US, and priced by us. PostNL says that their insurance do not cover our profit
therefore 40% of the standered sales profit will be taken from the compensation.
(It means we would have the 60% of the sale value as the compensation.)
This we do not understand their saying at all, first of all we have paid for the insurance and registered letter parcel. Secondary the sale value is not only the item itself, but we have been working / making on it, these cost is in the value of the item, and additionally we have to refund full amount to the buyer as well.
So if we have only 60% of the sale value is refunded, we will have loss in our business, both as money and working time.
One of us is native Dutch (a bit busy to write now in Dutch), so we have read the 'Algemene voorwaarden' that we agreed when the postage was made, but there is no mentioning this 40% margin profit compensation rule in the lawful document from PostNL. Now, we are very much doubting what the contact person at PostNL is saying.
Could you have same experience ? or any suggestion that may help us ?!
We would really appriciate. Dank u wel !
Pine
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