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No ADSL connection
Hello everybody,
I have a problem with the guys from Tele2. On 3th July I ordered a contract for all 3 service, I received the equipment on 23 of July and I saw that I don't have an ADSL connection. Not even the wires.
I called them immediately to announce this fault, and after 2 days of searching they called me back telling me that their map show that at my adress should be an ADSL connection and if there is no more then I have to pay for it. If I want to refuze the services I can't do it for free because I'm out of the colling period and I have to pay 150E and also pay for the transport of the equipment to send them back.
The thing is that I checked under he house and there are no cables or connections for ADSL. In there are only the one from UPC.
My question is: if my services are not delivered why do I have to pay for something that I don't use? You guys experienced something similar do you have any thoughts for me?
I have a problem with the guys from Tele2. On 3th July I ordered a contract for all 3 service, I received the equipment on 23 of July and I saw that I don't have an ADSL connection. Not even the wires.
I called them immediately to announce this fault, and after 2 days of searching they called me back telling me that their map show that at my adress should be an ADSL connection and if there is no more then I have to pay for it. If I want to refuze the services I can't do it for free because I'm out of the colling period and I have to pay 150E and also pay for the transport of the equipment to send them back.
The thing is that I checked under he house and there are no cables or connections for ADSL. In there are only the one from UPC.
My question is: if my services are not delivered why do I have to pay for something that I don't use? You guys experienced something similar do you have any thoughts for me?
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